Polityka wysyłki

Delivery time
Goods that are in stock are normally delivered within 2-5 working days from the time we receive the order. In exceptional cases, our chosen carrier cannot make daily deliveries to certain areas, in which case the delivery time may be slightly extended. If you have purchased an item that is in stock and we discover that the delivery will be calculated for longer than 7 days, we will contact you regarding this.

Handling time
For orders where all products are in stock, we normally have a handling time of 1-3 working days before they are sent by a forwarder. If the product is not in stock, we first place an order with our supplier. As soon as the product is back in stock, normal handling time applies. During holidays and major weekends such as Christmas shopping and Black Week, the handling time may be affected.

Shipping & Delivery Method
Delivery of ordered goods takes place primarily with DHL to the nearest agent.

We currently offer three different delivery methods and we describe them below and which of these is applied to which type of order.

Shipping - for individuals there are two different options. For smaller orders with non-bulky products, delivery to a mailbox is selected with Postnord, and for orders packaged in a box, delivery to an agent is selected with DHL. For orders under 100 EUR, 4 EUR is added for shipping of your order. For orders over 100 EUR, we will cover the shipping to you.

Transport damage/Misshipment
If the product is damaged at the time of delivery, this must be reported immediately to our customer support (info@decorroom.se). In order for us to be able to complain about the damage to our carrier, we need to report the transport damage to him within 1-3 days. We are therefore grateful if you report the damage within this time. This applies to both visible and hidden transport damage, and it is therefore important that you unpack and check that the product is free of defects as soon as possible after receipt.

If the damage is visible immediately upon collection/receipt, it is easiest if you report this directly to the delivery point/driver upon receipt of the shipment. Ask the carrier to make a note of the damage on your copy of the waybill/collection receipt. Remember to always save the packaging so that the complaint can be handled correctly.

A product that has been incorrectly dispatched must be reported to Decor Room as soon as possible, but within a maximum of 7 days from the package being collected. This applies, for example, to if you received the wrong item or the wrong number of an item. It is therefore important that you unpack and check your delivery as soon as possible after receipt. If an item should, contrary to expectations, be mis-shipped, damaged or incorrect, we undertake to remedy the error free of charge, provided that it is notified within the time period specified above.

Untriggered order
If you do not redeem your package, the package will automatically be returned to us after 14 days and you will be charged for the return shipping cost of 30 EUR. This applies to DHL agents, DB Schenker agents and Postnord MyPack Collect.

For heavier or bulky goods, a cost is also added according to the current shipping table. If you have chosen invoice as the payment option, it is important that you contact Klarna to avoid possible reminder fees and late payment interest. Replacement of unclaimed packages is sent by invoice via Klarna.

Delivery delay
With us, you have the right to cancel your purchase at no extra cost in the event of a delay towards the promised delivery time. If we become aware of delivery delays of your order, we will contact you immediately via email or phone.